Frequently Asked Questions (FAQs)

Need answers to your questions? Take a look through some of most common FAQs.

FAQs

WHAT ARE YOUR OFFICE OPENING HOURS?

We are open Monday to Friday, 9am until 5pm.

IS MARSH REGULATED?

Marsh Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 307511. Our authorisation can be viewed on the Financial Services Register by visiting the website or by contacting the FCA on 0800 111 6768.

IS SME BUSINESS INSURANCE REGULATED?

SME Insurance Services Limited, a wholly owned subsidiary of Marsh Limited, is registered in England & Wales (No:03798294) at: 1 Tower Place West, Tower Place, London EC3R 5BU. SME Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference No: 306057). Marsh Ltd is registered in England & Wales Number 1507274. Registered Office: 1 Tower Place West, Tower Place, London EC3R 5BU and is authorised and regulated by the Financial Conduct Authority (Firm Reference No 307511).

WHAT INFORMATION WILL YOU REQUIRE REGARDING MY BUSINESS?

To allow us to understand your needs, provide advice, and recommend an insurance solution, you will need to provide specific information regarding your business and property, including any tools you use or stock you may want to insure. We will guide you through what is needed when you contact us. It would also be useful to have any previous insurance details to hand, including policy details and any renewal documentation.

DO YOU VISIT MY BUSINESS WHEN PROVIDING A QUOTATION?

In most instances there will no requirement to visit you in person to arrange a policy, as we discuss your requirements and the quotation over the phone. The insurance we arrange is based on a number of factors including your premises, employees, equipment, and stock ‒ therefore we will help guide you on the factors that may affect your insurance quotation, however it is important you tell us about anything you feel may be relevant. In addition, the information you provide should be accurate and honest.

MY INSURANCE IS NOT YET DUE FOR RENEWAL, CAN I GET A QUOTATION?

As both your requirements and insurers may change over time, quotes are only valid for a particular period of time, typically 30 days. Therefore it is best to obtain a quotation within this time frame from your renewal date. You can leave your details with us and we will call you when your renewal date is due to discuss your insurance requirements.

CAN YOU CONTACT ME NEARER MY RENEWAL DATE?

Yes, we want you to have one less thing to worry about therefore remembering to contact us again nearer to your renewal date shouldn’t be one of them. We provide a friendly reminder service, so simply use this form and will be make contact with you nearer to your renewal. Alternatively, if you would prefer you can give us a quick call now and leave a few details including your contact details and renewal date.

I HAVE PREVIOUSLY CLAIMED ON MY BUSINESS INSURANCE, CAN YOU STILL COVER ME?

We consider all businesses on a case-by-case basis. Having a previous claim may not necessarily mean you can’t be covered, therefore please contact us to discuss your insurance requirements and claims history.

WHAT IS INSURANCE PREMIUM TAX (IPT) AND HOW MUCH IS IT?

IPT is a charge levied by HM Revenue and Customs, which is currently 10% for business insurance policies.

I’M INTERESTED IN AN INSURANCE SCHEME FOR MY FRANCHISEES, CAN YOU HELP?

We have a number of insurance schemes for franchised businesses. We would be happy to discuss your requirements to see how we can help. For more information please visit our franchise insurance scheme webpage, or call us on 0330 029 4755.

I’M LOOKING TO SET UP AN INSURANCE SCHEME FOR THE CUSTOMERS OF MY BUSINESS, CAN YOU HELP?

We have set up a number of branded insurance schemes for the customers of businesses therefore please get in touch with us to discuss your requirements. For further details please take a look at our branded insurance scheme webpage, or call us on 0330 029 4755.

I WANT TO SET UP AN INSURANCE SCHEME FOR MY TRADE ASSOCIATION, CAN YOU HELP?

We have created trade association insurance schemes for the benefit of their members. Therefore, please contact us and we will be happy to discuss your requirements. For more information please see our trade association webpage, or call us on 0330 029 4755.

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